Refund policy
As an author, I want nothing more than for my readers to be happy. If you experience any issues with your order, please email me at vee@veedebras.com, and hopefully we can work it out.
This is a one-person shop, and I don’t have support or staff. Any email you send, I deal with personally, which means sometimes it may take longer than you’d like for me to reply. I’m also based in Europe, so bear in mind that you may be emailing me in the middle of the night if you’re anywhere else!
And be kind, please. I'll be much more inclined to help you if you don't digitally yell at me.
If more than 72 hours have passed and you haven’t heard from me, please reach out again. Your email might have landed in my spam folder.
That said, there’s my official Refunds & Returns Policy. This will be enforced by default. By making a purchase on this site, you agree to this policy.
Chargebacks
If there’s a problem, please contact me at vee@veedebras.com before contacting your credit card provider to dispute the charge. We might be able to work it out together.
30-day dispute window
All return, exchange, or refund requests must be made by emailing me (vee@veedebras.com) within 30 days of the purchase date.
Please note that making a request within this window does not guarantee that it will be honored, because requests are subject to the specific conditions written below. Requests that occur more than 30 days from the date of purchase cannot be honored.
All sections below are subject to this 30-day window.
Digital Products
Digital products are non-returnable and non-refundable because once delivered, the files remain in your possession no matter what.
If the files that were delivered to you are incorrect or damaged, this rule does not apply. Please email me at vee@veedebras.com with proof of the issue you’re experiencing. I’ll send you a new file or refund you if the issue can’t be solved.
(The above only applies to incorrect or damaged files, NOT if you’re having technical difficulties getting the files and need technical support. For technical support, contact BookFunnel directly at https://bookfunnel.com/help. BookFunnel is the service that delivers my digital files, and they have real, knowledgeable people handling support requests. Go BookFunnel!)
Please note that if your file is incorrect or damaged in any way, you must send your request via email within 30 days of purchase.
Print-on-demand books
All books for sale on this site are print-on-demand (POD) and are only produced after a purchase is made. I hold no stock and have no pre-printed books.
Because they are created only after you purchase them, I cannot offer refunds or returns on any printed books. This applies to paperbacks, hardbacks, and all other printed formats.
However, as with digital products, this rule does not apply if the printed books are badly damaged or incorrect. If you receive a badly damaged, misprinted, or incorrect book, email me at vee@veedebras.com within 30 days of purchase. Your email MUST INCLUDE your receipt and photographs of the damage. I will assess the situation and, if warranted, make sure you get another copy of the book.
Please note that if badly damaged or incorrect, printed books are eligible for replacement but not refund.
Beyond 30 days of purchase, NO returns on damaged or incorrect books (nor any other kind of return or refund request) will be honored.